Frequently asked questions
Short answers about ordering, payment and delivery.
Do I need an account to order?
No. A name, a mobile number and a delivery address are enough. An account saves your orders and addresses, which makes the next order shorter.
How do I pay?
Cash on delivery. You pay the delivery agent in full when the order arrives — nothing is charged before that.
What does delivery cost?
The charge depends on your area and is shown at checkout before you confirm. Nothing is added afterwards.
How long does delivery take?
The expected number of days for your area is shown at checkout once the store has set it.
How do I track my order?
Use the track order page with your order number and the mobile number you ordered with.
Can I return a product?
If a return window applies to a product, it is stated on that product's page. If something arrived wrong or damaged, contact us straight away.
My question is not here
Send a message or call from the contact page.